New Car Sales : JM Lexus

Extra Link Information:
JM Lexus

5350 West Sample Road
Margate, Broward FL 33073

Business Phone: 954-972-2200
Business Fax:

Description: Lexus store where you can purchase unique Lexus items and accessories for your Lexus. Our service department is open 7 days a week and you can make reservations online.

Url: https://www.jmlexus.com/

Date: Nov 28, 2001

Number of Votes Received: 3
Current Rating: 6
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Category: Autos > New Car Sales

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User Comments:

By: Diane Serravalle
On August 2, 2003, I purchased a Lexus from:

JM Lexus
5350 West Sample Road
Margate, FL, 33073
Tel: (954) 972-2200.

I was hesitant to make the purchase because the car was white and I was concerned about keeping a white car clean. My salesman, Reggie, closed our deal by assuring me that JM Lexus offers a lifetime free car wash to all its customers - so I bought the car.

I used this free car wash service each week and was very pleased.

Friday, September 26, 2003, I went to Lexus to get my car wash coupon. Instead, I received the attached letter suspending the free car wash.

Please know that I have tried to resolve this on my own with the following people:

Reggie Johnson, our original salesperson.
Randy Knapton, Sales Manager.
Michael Warren, Sales Manager.
Owen Mckee, Service Manger.
David Mullen, Vice President and General Manager (and author of the letter).

I believe I have exhausted all avenues with Lexus when David Mullen (VP and GM of Lexus) told me there was no one else I could speak with, his decisions are final and he answers to no one. When asked, David told me that he did not care if I ever bought another Lexus.

I feel taken advantage of by Lexus. Is there somewhere else I can turn?

Kind regards,

Diane Serravalle

Email: dserravalle@zpc.zodiac.com
Date: Sep 30, 2003